WattStopper will only accept for return, goods that are accompanied by a Return Goods Authorization (RGA) number. The goods will be credited or replaced according to the condition of the goods. Any product not accompanied with an RGA will be delayed in processing.

How to Obtain an RGA:
The RGA must be obtained through our customer service department for defective unit return or replacement:

End users should use their distributor to return non-defective units for replacement or credit. Please provide the following information upon  requesting an RGA:

An RGA will remain open for 45 days from the date of issue. After 45 days, a new RGA must be obtained.

RGA Type
The RGA type will be determined based on the   condition of goods and the date of purchase.

Credit Only
If the units have not been installed and are returned in a re-salable condition with their original packaging and installation instructions within 6 months from the date of purchase, you will receive full credit less a 25% re-stocking charge. Products returned that are between 6 months to a year old (from date of purchase) will receive full credit less a 50% re-stocking charge. An additional charge will be made if units must be repackaged. Debit memos will not apply until product is received. A charge-back may apply.

Credit/Replacement
If the units have been installed, become defective and are returned to us within 6 months from the date of purchase, WattStopper will replace the defective units with new units of the same model through a distributor's replacement P.O. Credit will be issued upon return of the defective units. Debit memos will not apply until product is received. A charge-back may apply.

Straight Exchange
If the units have been installed, become defective and are returned to us after 6 months from the date of purchase and during the warranty period, WattStopper will, at our option, repair or replace the unit with a reconditioned unit of the same model. (This service is available as long as the product is under warranty.)

Shipping Information
WattStopper will fax a combined label and packing slip detailing the products and quantities you are returning. Please check that the quantities and model numbers are correct. Fold with our address outward, place in a packing envelope so that our address is visible, and attach to the shipment. Freight must be sent prepaid. Send to:

WattStopper 6818 Patterson Pass Road, Ste A&B Livermore, CA 94550 Fax: 925.243.8913

CODs will not be accepted. Any product sent to the Santa Clara office may be delayed as it will be forwarded to the Livermore location.

All shipments are sent back to customers UPS Ground. Any special shipping instructions such as UPS Red, Blue and Federal Express must be approved in writing and will be charged to the customer.